IT Helpdesk

Act as the first point of contact for IT support, efficiently managing incoming requests via phone, email, and chat.Diagnose and troubleshoot hardware and software issues, providing solutions or escalating as necessary to ensure quick resolution.Maintain accurate documentation of support requests, resolutions, and technical procedures in the helpdesk system.Provide training and guidance to end-users on the effective use of software applications and hardware.Manage user accounts, permissions, and access rights in various systems to ensure security and compliance.Install, configure, and update computer systems and software applications as per organizational requirements.Monitor system performance and conduct regular checks to identify potential issues before they escalate.Conduct inventory management of IT assets and ensure proper allocation and usage of resources.Stay updated with the latest technological trends and recommend improvements to enhance service delivery.Collaborate with cross-functional teams to support larger IT projects and initiatives, ensuring seamless integration of new technologies. Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.1-3 years of experience in a helpdesk or technical support role, demonstrating a solid understanding of IT systems.CompTIA A+ or similar certification is a plus, showcasing foundational knowledge in IT support.Experience with ticketing systems (e.g., Zendesk, ServiceNow) to track and manage support requests effectively.Proficient in Windows and macOS environments, with a good understanding of various software applications.Fluency in English is essential; additional languages are an asset for diverse customer support.Strong problem-solving skills, with the ability to think critically under pressure and provide timely solutions.Excellent communication skills, both verbal and written, to interact with technical and non-technical users.A proactive attitude towards learning new technologies and adapting to evolving challenges in the IT landscape.Ability to work well in a team-oriented environment while also being self-motivated and capable of working independently.