IT Help desk support analyst
Full-time
Mid
Description
About Us...
Arora Group has grown steadily since 1999. It is a thriving company of inspired, talented people who are immensely proud of what they achieve every day. As the UK's largest privately owned hotelier, we will continue to offer heartfelt hospitality to our guests. And as a diversifying real estate business, we are excited about the bright future ahead of us.
A Bit About What You Will Do...
IT Help Desk Support Analyst role is an excellent opportunity for recent IT graduates to gain hands-on experience in a dynamic environment. You will provide first-line technical support for IT systems within the Arora Group, ensuring a seamless technology experience for Guests, hotel staff and end-users. This role offers training, mentorship, and exposure to a broad range of IT functions.
• Serve as the first point of contact for all IT support inquiries, logging incidents and service requests in the ticketing system.
• Triage, troubleshoot, and resolve first-line technical issues, escalating more complex problems as necessary.
• Perform user account management tasks, including account creation, access control, password resets, and processing IT system requests for new hires and departures.
• Provide support for hardware, operating systems, applications, and network-related issues.
• Assist with the deployment, configuration, and maintenance of IT equipment, including computers, printers, and mobile devices.
• Participate in IT projects and software rollouts under the guidance of senior team members.
• Support the IT team in maintaining system performance and troubleshooting operational issues.
• Learn and follow standard IT procedures and documentation to resolve technical issues efficiently.
• Collaborate with external vendors and IT service providers to ensure system reliability.
• Maintain accurate records of IT assets, software licenses, and system configurations.
• Provide out-of-hours support as needed to minimise downtime and service disruptions.
• Generate reports and statistical data on IT support performance and trends.
More About You...
• Recently completed a degree in IT, Computer Science, or a related field.
• Strong interest in IT support and troubleshooting.
• Basic understanding of Windows 10,11, Microsoft Office 365, and Active Directory.
• Familiarity with network fundamentals, including TCP/IP and data cabling.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal.
• A customer-focused mindset with the ability to work well under pressure.
• A proactive and eager-to-learn attitude with the ability to adapt to new technologies.
• Ability to work independently and as part of a team.
• Willingness to participate in occasional out-of-hours support as needed
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
• Complimentary on-site parking is available.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
Skills
Fluent in English
Arora Group has grown steadily since 1999. It is a thriving company of inspired, talented people who are immensely proud of what they achieve every day. As the UK's largest privately owned hotelier, we will continue to offer heartfelt hospitality to our guests. And as a diversifying real estate business, we are excited about the bright future ahead of us.
A Bit About What You Will Do...
IT Help Desk Support Analyst role is an excellent opportunity for recent IT graduates to gain hands-on experience in a dynamic environment. You will provide first-line technical support for IT systems within the Arora Group, ensuring a seamless technology experience for Guests, hotel staff and end-users. This role offers training, mentorship, and exposure to a broad range of IT functions.
• Serve as the first point of contact for all IT support inquiries, logging incidents and service requests in the ticketing system.
• Triage, troubleshoot, and resolve first-line technical issues, escalating more complex problems as necessary.
• Perform user account management tasks, including account creation, access control, password resets, and processing IT system requests for new hires and departures.
• Provide support for hardware, operating systems, applications, and network-related issues.
• Assist with the deployment, configuration, and maintenance of IT equipment, including computers, printers, and mobile devices.
• Participate in IT projects and software rollouts under the guidance of senior team members.
• Support the IT team in maintaining system performance and troubleshooting operational issues.
• Learn and follow standard IT procedures and documentation to resolve technical issues efficiently.
• Collaborate with external vendors and IT service providers to ensure system reliability.
• Maintain accurate records of IT assets, software licenses, and system configurations.
• Provide out-of-hours support as needed to minimise downtime and service disruptions.
• Generate reports and statistical data on IT support performance and trends.
More About You...
• Recently completed a degree in IT, Computer Science, or a related field.
• Strong interest in IT support and troubleshooting.
• Basic understanding of Windows 10,11, Microsoft Office 365, and Active Directory.
• Familiarity with network fundamentals, including TCP/IP and data cabling.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal.
• A customer-focused mindset with the ability to work well under pressure.
• A proactive and eager-to-learn attitude with the ability to adapt to new technologies.
• Ability to work independently and as part of a team.
• Willingness to participate in occasional out-of-hours support as needed
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
• Complimentary on-site parking is available.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
Skills
Fluent in English