Customer Service Advisor - Student Accommodation- Tramways
Part-time
Mid
Description
Customer Service Advisor
Location: Tramways, Chester
Salary: £11,606.40 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate
Hours: Average of 16 hours per week (contracted to 832 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You'll Be Doing
Why Join Student Roost?
• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You - see here for more detail
What We're Looking For: We're not just looking for experience, we're looking for the right attitude!
Skills & Qualities
• A People Person - friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you! Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
Location: Tramways, Chester
Salary: £11,606.40 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate
Hours: Average of 16 hours per week (contracted to 832 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You'll Be Doing
Why Join Student Roost?
• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You - see here for more detail
What We're Looking For: We're not just looking for experience, we're looking for the right attitude!
Skills & Qualities
• A People Person - friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy - ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you! Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.